I ask to speak to a supervisor and she says she will mark my file for a supervisor to call me. She then continues to ask questions and states that she has to update her notes. She also stated that I may have to pay a restocking fee for the dishwasher. I call back around 11:30 about 3 hours later because the way the last conversation ended did not seem right to me and the agent stated that a supervisor would be contacting me soon. I spoke with a new agent who told me again that everything in my file stated that I agreed to this dishwasher. He then states that supervisors call back within 24 hours. Plus he would start an investigation but it would take an additional 48 hours to verify what I am saying and to speak with the agent I spoke with. I asked if he was going to go back and review the conversation and he said probably. I then state that I still want a supervisor to call me and he says ok let me update the file. I asked if it wasn't in there from this morning and he said no, the other agent did not add this to your file. I have not had a working dishwasher in July.
No one wants to spend time or money on something that they don’t need or won’t ever use. Communication will help to ensure that this doesn’t happen. Keep in mind that there are options and plans to fit all kinds of needs and you want enough coverage to handle all situation but not too much that you will never use. After all, why do you want to cover potential tenants if you don’t foresee subletting your house?That is just one example of modifications or extras that you may or may not need. Within your warranty's contract, you will find a set standard for costs. It will detail which costs you are responsible for.
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He had it up and running in just a few short hours and everything was resolved within 36 hours of me making my claim.